Privacy Policy

Effective Date: [10/07/2025]
Last Updated: [10/07/2025]

At The Southwester ("we", "us", or "our"), we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains what personal information we collect, how we use it, and your rights.

1. Who We Are

The Southwester
Website: www.thesouthwester.co.uk
Registered Address: 7 Bossell Terrace, Buckfastleigh, Devon. TQ11 0AE
Email: hannah@thesouthwester.co.uk

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name

  • Contact Data: Email address, phone number, shipping/billing address

3. How We Collect Personal Data

We collect personal data when you:

  • Make a purchase on our website

  • Sign up for our email newsletter or marketing communications

We may also collect data automatically through cookies or similar technologies when you visit our website (see Section 10).

4. Why We Collect Your Data

We process your data to:

  • Fulfill and deliver your orders

  • Communicate with you about your purchases

  • Send newsletters and marketing communications (with your consent)

  • Comply with legal obligations

5. Legal Bases for Processing

We rely on the following lawful bases to process your data:

  • Contractual necessity: To fulfill orders and provide our services

  • Consent: For email marketing and use of optional cookies

  • Legal obligation: To comply with legal requirements

6. Marketing and Communication

If you opt in to receive marketing from us, we may send you updates via email about new products, promotions, and offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly at hannah@thesouthwester.co.uk.

7. Third-Party Services

We share data with trusted third-party providers as needed to operate our business:

  • Stripe (payment processing)

  • PayPal (payment processing)

  • Apple Pay (payment processing)

  • MailerLite (email marketing)

These providers are GDPR-compliant and only process your data under our instructions.

8. Data Retention

We retain your personal data for 1 year unless a longer retention period is required by law. After this period, your data is securely deleted.

9. Data Security

We take the security of your data seriously. Our website uses SSL encryption to protect personal information in transit, and we follow appropriate technical and organizational measures to prevent unauthorized access, alteration, or disclosure.

10. Cookies and Tracking Technologies

We use cookies to improve your browsing experience and collect optional usage data. You can manage your cookie preferences through your browser settings or via our cookie banner (if implemented). For more details, please see our [Cookie Policy] (if available).

11. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA).

12. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time (e.g., for marketing)

  • Object to or restrict processing

  • Lodge a complaint with a supervisory authority

To exercise your rights, contact us at: hannah@thesouthwester.co.uk

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

The Southwester
7 Bossell Terrace, Buckfastleigh, Devon. TQ11 0AE
Email: hannah@thesouthwester.co.uk